Renovations are hard. Just know you are covered.

The question nobody asks until it is too late

Homeowners ask about price, timeline and finishes. Almost nobody asks what happens if a trade puts a foot through a ceiling, if a supplier goes under holding a deposit, or if something fails two years after the last invoice was paid.

Those are rare. They are also the questions that decide whether a bad week becomes a bad year.

So here is exactly what stands behind an Olympic City project. Take these same questions to every other contractor you are considering — the answers will tell you a great deal.

What is actually covered

The work we performed

Our workmanship. If a tile lifts, a joint opens, or something we installed was not installed properly, that is ours to fix. The specific term is set out in your contract before you sign it, so you know exactly where you stand rather than discovering it later.

The products we supplied

Manufactured products — appliances, fixtures, cabinetry, flooring — carry their own manufacturer warranties, which we register and hand over to you. If a manufacturer warranty needs claiming, we help you claim it rather than leaving you on hold with a call centre.

Damage during the project

That is what the liability insurance is for. If a trade damages something in your home while working on it, it gets put right. You are not chasing anyone.

The price itself

Your fixed price is a commitment. The only things that move it are a change you requested or a discovery we documented and you approved in writing, both before any work proceeds.

What is not covered

Normal wear, damage caused after we leave, work performed by others, and materials you supplied yourself. We would rather say that plainly here than surprise you with it in a year.